FAQ's / Information Guide

Frequently asked Questions

What format do you need my data in?

Ideally we would ask for your data in excel/csv format, however we are able to work with most formats so please just send us what you can, and we shall work our magic! If you are unsure of the format of your data, please contact us for further information.

Can you provide data?

Yes ­ the majority of our customers already have their database, however if you are a start up organisation or simply want to tap into a new market, we work with a number of data list providers that will make recommendations to achieve optimum results.

What is your average lead time?

We do not have an average lead time! We look at all mailings on an individual basis, and work with you to achieve your desired schedule.

When posting, how is a letter, large letter or packet defined?

Up to C5 size, up to 100g in weight, up to 5mm thick = letter

Over C5 size, and/or over 100g, and/or over 5mm thick = large letter

Over 750g, and/or over 25mm thick = packet

What is Mailsort?

Mailsort is a Royal Mail service that provides significant postal savings. Data is processed in a postcode sequence as per Royal Mail specification, and the entire mailing is then printed/fulfilled in this same sequence. At the ‘end of the line’ the items are bagged and tagged with the postcode area. By reducing the amount of sortation required from Royal Mail, the cost is also reduced. As part of our Royal Mail accreditation the full discount is passed back to the customer. Posting options are Mailsort 1 (next day service ­ equivalent to 1st class), Mailsort 2 (2-3 day delivery ­ equivalent to 2nd class) and Mailsort 3 (4-7 day delivery). Mailsort 3 offers the greatest level of saving.

What is Walksort?

When mailing to addresses within close proximity we are able to utilise the Walksort service (particularly relevant for local authorities, theatres etc). Walksort can generally only be confirmed upon data processing, and provides a greater level of saving than Mailsort, as the items can be sorted down to the ‘postman’s walk’ rather than just to the postcode area.

What is Presstream?

Presstream is only available to publications. In order to utilise this service the magazine needs to be accredited by Royal Mail. Accreditation is based on criteria such as frequency and % of editorial content.

Do I qualify for Mailsort, Walksort or Pressteam?

If mailing over 4000 ‘letter’ items, or 1000 ‘large letter’ or ‘packet’ items you qualify.

What is downstream access, and can they deliver when Royal Mail can’t?

As well as using Royal Mail we also mail items via a range of alternative postal providers including DHL and UK Mail (known as downstream access or DSA). All of these alternative companies do however still use Royal Mail. They simply carry out a sortation on the items once they have been collected, and feed back into Royal Mail further down the chain, and for doing so are able to offer discounted rates. 

What are the benefits of outsourcing to a mailing house, and how can it save me money?

Postal discounts ­ often outweigh the fulfilment charges!

Clean data ­ will save you money and maintain a good image of your company (two items to the same person always creates a poor impression!)

Don’t waste your valuable time and resource ­ why have your staff stuffing envelopes when our machines can do it for you a lot quicker! 

Presentation ­ every item that leaves our premises looks professional, high quality and of the best appearance!

Paper and envelope sizes?

A5 = 148x210mm                     

A4 = 210x297mm

A3 = 297x420mm

DL BRE(reply envelope) = 102x216mm

DL ‘outer envelope’ = 114x229/235mm

C5 envelope = 162x229/235mm

C4 envelope = 229x324mm

What envelopes do you require for machine enclosing?

For automated enclosing, envelopes need to be gummed wallet style. For manual enclosing, self seal pocket envelopes are more appropriate. (Gummed envelopes require water to seal, self seal envelopes simply need the flap to be pressed down and they seal without water ­ no envelope licking!).